FAQ's

Q1.  Is there any way I can speak with someone before placing the order for recommendations and customizations?

  • Yes, Ofcourse! You can contact us for any allergy warnings/customizations/special requests or even recommendations for your dog before placing the order.

 

Q2. Do you offer a Cash on Delivery (COD) payment option?

  • Currently, we do not offer a COD Option. But we do have two payment options- Online payment and Offline payment.In the online payment option, the payment can be made through Credit or Debit Card. In the offline payment option, the payment can be made through UPI, NEFT, Gpay and Paytm. For the offline payment, please send the transaction details to +918008533499 or our email address reachskylish@gmail.com and we will confirm the order once the payment is received. 

 

Q3. By mistake I placed a wrong order. How can I rectify it?

  • No worries! You can contact us immediately and we will consider your request and suggest a suitable product for your dog in place of the wrong order.

 

Q4. How do you deliver your products and how many days does it take for shipment?

  • Since our products are perishable and of high quality, we only rely on trusted logistic services for shipment and delivery! For our packed treats and snacks, it takes 4-5 days(including order processing time) to be delivered in Hyderabad and for the rest of the states, it takes 6-7 days. Cakes & Pupcakes cannot be delivered through our regular channel as it needs extra care and handling during the transit. They can be picked up personally or you may book a cab or a pickup service from our location to your address. ( CAKES AND PUPCAKES ARE AVAILABLE ONLY IN HYDERABAD)

Q5. What are the delivery charges?

  • The delivery charges for AP/Telangana region is ₹75 flat and the delivery charges for the Rest of India is ₹150 flat. For orders above ₹2,000, we offer free delivery!

 

Q6. How can I track my order status?

  • With the order fulfilment mail, a unique tracking number is allotted for every order, which can be used to track it easily. 

 

Q7. Can I cancel my order?

  • In case You want to cancel an order or replace items in your order, please contact us within 2 hours of placing the order, so that we are able to do the needful and provide you with the best option!

 

Q8.  Are the ingredients used safe?

  • Yes! The ingredients used in our products are 100% Safe, Natural and Healthy for your dog. Only fresh, locally sourced and handpicked ingredients go in our treats and snacks. Our products are free of any salts, sugars, gluten, artificial agents or preservatives. We don’t add any fillers in our products and all the ingredients supplement the health of your dog in the most natural way possible!

Q9. Do you follow any guidelines for your products?

  • Yes! We strictly follow the Global Guidelines of WSAVA (World Small Animal Veterinary Association) for making all our products. 

 

Q10. Are there any kind of preservatives used?

  • No! We don’t add any preservatives or artificial agents in our products. We don’t add leavening agents like baking soda, baking powder etc in our cookies and cakes and we only use plant based or natural food colors for our cakes and pupcakes.

 

Q11. How can I check products according to dog breed or age?

  • We have a collection specially designed for all the needs of your dog, based on their age and weight. You can browse through our various collections appropriately. Feel free to contact us if you are looking for some advice. 

 

 Dog Age

(C) Skyliश 2018

Hyderabad, India

Ph.: 8008533499

email : reachus@skylish.in